Logging in#
- Log in with your e-mail address (or your login name) and your password.
- After too many wrong passwords, logging in to your account pauses for a while. Wait and try again, or reset your password.
- You stay logged in on a device for up to 30 days, or until you log out. Staff sessions last 12 hours.
Forgot your password?#
- 1 On the login page press Forgot your password? and type your e-mail address.
- 2 We send a link to choose a new password. It works for 60 minutes and only once.
- 3 If your e-mail was never confirmed, the same link also confirms it and starts your trial.
For your safety, the page always says the link is on its way, whether or not the address has an account.
Change your password#
Account settings → Security → Change. You type your current password and the new one. This device stays logged in; every other device is logged out.
Devices#
- Log out ends the session on this device.
- Log out everywhere ends every session at once – useful if you lost a phone.
- A password change, and some actions by the PIP team, also end your sessions.
Your details#
- In account settings you can change your phone, Telegram, WhatsApp and language.
- To change your name or e-mail address, contact us: Contact.
- To get a copy of your data or to erase your account, see the Privacy Policy and contact us.
Stay safe#
- PIP never asks for your password or for your broker password, and the PIP team never writes to you first in private to ask for money or to offer trades.
- Use a password you do not use anywhere else.
- Do not post screenshots that show account numbers, balances or personal details.
- Staff accounts can use a 6-digit authenticator code at login.